At IQOS Zone Dubai, we aim to provide a fast, reliable, and convenient delivery experience throughout the UAE.

1. Delivery Locations

We currently deliver orders across the United Arab Emirates (UAE). Delivery availability may vary depending on your location.

2. Shipping Charges

Our standard shipping charges are:

  • Orders below AED 400: AED 30 delivery charge
  • Orders of AED 400 or more: FREE delivery

The applicable shipping charge will be displayed during checkout.

3. Delivery Time

Orders are generally processed and dispatched as quickly as possible. Estimated delivery times may vary depending on your location, product availability, order volume, weekends, public holidays, and courier operations.

4. Order Processing

Orders are processed after they have been successfully placed and confirmed.

If additional information is required to process your order, our team may contact you using the phone number, WhatsApp number, or email address provided during checkout.

5. Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full Name
  • Complete Delivery Address
  • Phone Number
  • Any necessary delivery instructions

Incorrect or incomplete information may result in delivery delays.

6. Delivery Attempts

Our delivery partner may contact you before or during delivery. Please ensure that the phone number provided with your order is active and accessible.

Additional charges may apply if an order requires redelivery due to incorrect information or an unsuccessful delivery attempt.

7. Delayed Delivery

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances outside our control, including courier delays, weather conditions, public holidays, or other operational issues.

8. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us promptly with your order number and photos of the received item.

Eligible cases will be handled according to our Return & Refund Policy.

9. Order Tracking

Where tracking information is available, it may be provided after your order has been dispatched.

You may also contact our support team for assistance regarding your order status.

10. Contact Us

For questions about shipping or delivery, contact:

Email: Iqoszonedubai@gmail.com
WhatsApp: +971523528184

Please provide your order number when contacting us regarding an existing order.

This is template/dummy policy content. Review the delivery times, service areas, and other conditions against your actual operations before publishing.