At IQOS Zone Dubai, customer satisfaction is important to us. Please review our return and refund conditions before placing your order.

Returns

You may request a return within 7 days of receiving your order. To qualify for a return, the product must be unused, unopened, and in its original packaging.

For hygiene, safety, and quality reasons, opened or used products may not be eligible for return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery. Provide your order details and clear photos of the product so our team can review the issue.

Refunds

Once an eligible return is received and inspected, we will notify you about the status of your refund.

Approved refunds will be processed using the applicable payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Opened or used products
• Products with damaged or missing original packaging
• Items damaged after delivery due to misuse
• Clearance or final-sale items where stated
• Products that cannot be returned for hygiene or safety reasons

Order Cancellation

If you need to cancel an order, please contact us as soon as possible. Orders that have already been dispatched may not be eligible for cancellation.

Return Delivery Costs

Return delivery charges may be the customer’s responsibility unless the item received was damaged, defective, or incorrect.

Contact Us

For return or refund assistance, contact our support team:

Email: Iqoszonedubai@gmail.com
WhatsApp: +971523528184

Please include your order number when contacting us so we can assist you quickly.

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